Is The House of Pie open around the clock?
Yes, The House of Pie is open 24hrs, 7 days a week! The only time we close is Good Friday and for ten days from Xmas eve to the 2nd or 3rd of January each year. Deliveries for this period can be pre-ordered in advance.
Are your products always sold fresh?
Yes, we bake all of our products daily. Every night, when we make products fresh, any food left over from the previous day is either thrown away or donated. So, you can be assured that whatever you buy from The House of Pie was cooked that very day.
Do your foods contain any ingredients which may cause allergies?
Our products may contain traces of' the following ingredients: gluten, nuts, milk, eggs, soybeans, sesame seeds and products derived from these sources. We do not use animal fat in any of our pastries. All fats used are vegetable and low fat.
Can I freeze pies to reheat on another day?
Pies are best kept for two to three days in the fridge or can be frozen if purchased straight from the oven, cold or at room temperature. We do not recommend reheating pies that have already been heated prior. Pies at room temperature can be heated at 190 degrees for about 15-20 min max for perfect eating temperature. Pies can be bought frozen upon request or frozen at home and can be defrosted in a standard oven at 150 degrees for about 45 minutes to an hour to avoid burning the pastry.
How do I get hold of a pie warmer?
Warmers are available upon request and require a deposit which is 100% refundable when you return the warmer to us in good working condition. Pies kept in warmers at hotels or parties are best kept for a maximum of 4 hours at a temperature of approx 85 degrees. It is good practice to have a water dish at the base of your warmer at all times to avoid pastries 'drying out'.
Do I have to pre-order food if I'm having a party?
A minimum of 24 hours notice is required with all catering and party orders. Family pies and party pies are made daily and like other products sometimes sell out quickly so it is best to always order these in advance.
Can The House of Pie accommodate unusual requests?
No request is ever too big or small - if there is something you want, we might be able to come to the party, just give us a call.